Privacy Policy

We collect personal information that you choose to give us. This typically includes your name, work email address, phone number, company name, company size, business location, line of business, the service you are interested in, and anything else you write in a message or enquiry form.

We also collect limited technical information that is generated automatically when you visit this website, such as your IP address, the type of device and browser you are using, and the pages you visit.

• Details you enter in the contact form or free consultation booking form.
• The date and time slot you select for a consultation.
• Any email, WhatsApp or telephone conversation you have with us, including details you share during the call.
• Basic, aggregated website usage statistics collected through Google Analytics 4.

We use the information you provide for the following purposes:

• Responding to your enquiries and questions.
• Arranging, confirming and rescheduling consultation calls.
• Preparing for and providing the services you request from us.
• Sending you a calendar invitation and the Microsoft Teams meeting link for a booked consultation.
• Communicating with you about your enquiry or an existing project.
• Improving our website, our services and the content we publish.
• Understanding which of our marketing channels bring us enquiries.

When you submit our free consultation booking form or our contact form, the details you enter are transmitted to our database and stored there. Your booking is also used to create a calendar event and a Microsoft Teams meeting, and to send invitations to you and to the Prewise Digital team members handling your enquiry.

If you submit a booking but do not complete it, or if you would like your details removed, contact us using the details in the Contact Us section below and we will action your request.

Some of our advertisements are run on Meta (Facebook and Instagram) platforms. If you choose to submit an enquiry through a Meta lead form or advertisement, the information you enter is submitted to Meta and to us. Meta handles that submission under its own privacy policy and data practices, which we do not control.

Once we receive an enquiry from Meta, this policy applies to how we handle it from that point onwards.

Our website does not currently embed the Meta Pixel. If that changes in future, this section will be updated before the change takes effect.

We use Google Analytics 4 to understand how visitors use this website. Google Analytics collects usage information such as the pages visited, the referring source and general device and browser information, and may set cookies or similar technologies to recognise repeat visits.

We also provide a floating WhatsApp button which, when you use it, opens a chat with the number listed on this page. Using that button takes you to the WhatsApp application or website, which is governed by WhatsApp's own privacy policy.

You can control or delete cookies through your browser settings. Blocking cookies may affect how some parts of this website behave.

We do not sell your personal information. We may share the information you provide with the service providers who help us operate our business, but only to the extent needed to deliver the service you have asked for. These providers may include:

• Meta (Facebook and Instagram), if you submit an enquiry through a Meta lead form or advertisement.
• Google, through Google Analytics 4, for website usage measurement.
• Our hosting, email and database providers, who store the information on our behalf.
• Microsoft, for calendar invitations and Teams meetings we arrange for your consultation.

We keep enquiry and booking information for as long as we need it for the purposes described in this policy, and for as long as we have a legitimate business or legal reason to keep it. This normally means we keep the record while an enquiry is active and while we may still work with you.

Records that do not lead to an engagement are reviewed periodically and deleted when they are no longer needed. If you ask us to delete your information, we will do so, except where we are required to retain it for legal or accounting purposes.

We take reasonable steps to protect the information you give us. Website enquiries are stored in an access-controlled database, and internal access is limited to the people who need it to respond to you and to deliver our services.

No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If you have any concern about how your information is handled, please contact us.

Depending on where you live, you may have rights over your personal information, such as the right to ask us what we hold about you, to ask for it to be corrected or deleted, to object to how we use it, or to restrict certain uses of it.

You can also choose not to provide information, although that may limit the help we are able to give you or prevent us from booking a consultation for you.

To make any of these requests, email us at the address in the Contact Us section. We may need to verify your identity before we can act on a request.

This website links to third-party websites and services, including Meta, LinkedIn, X (formerly Twitter), Instagram and WhatsApp. We do not control those services and we are not responsible for how they collect or use your information. Their own privacy policies apply when you use them.

Where you follow a link out of this website, we encourage you to review the privacy policy of the destination site.

This website and our services are intended for businesses and business enquiries. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us and we will take steps to remove it.

We may update this Privacy Policy from time to time, for example when we change what we collect or how we use it. When we make a change, we will update the 'Last updated' date at the top of this page. Continuing to use this website after a change means the updated policy applies to you.